Tickets are for trains

There is nothing more impersonal and infuriating than contacting a company and receiving a reply with a ticket number. At a recent team meeting we all agreed, this does not fit with our core belief that customers are our partners. … Read More

Tough day out of the office

As we wrote a few weeks ago we’ve been training to go and run around the Gower Peninsula: Teresa, Wol and Latheesan were entered in the Half Marathon distance and I was doing the full Marathon. We set off and … Read More

Jira doesn’t work (for us)… we have chosen Wrike

We have tried and failed and we are more than happy to admit it. Like many software development companies we have been using Jira (and Confluence) to help us manage our projects, it is a well trodden path for all … Read More